Freshdesk Pro, on Freshdesk's pricing page
- Freddy AI Agent, first 500 sessions included
- Multilingual helpdesk
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Prices checked 27 September 2026
What Freshdesk costs a year, next to BottleCRM
Freshworks prices Freshdesk per agent, and shows annual billing by default on its pricing page. Every Freshdesk price below was read on its own pricing page on 27 September 2026, in US dollars, and links to that page.
Licence cost for the first year
The listed monthly price per agent, times the team, times twelve, plus any one-time fee Freshdesk lists as required.
| Team size | BottleCRMself-hosted licence | Freshdesk Pro$55 per agent/mo |
|---|---|---|
| 5 users | $0 | $3,300 |
| 10 users | $0 | $6,600 |
| 25 users | $0 | $16,500 |
- Freshdesk Pro: $55 per agent per month, billed annually.
Source: Freshdesk pricing. Checked 27 September 2026.
What the figures cover
- The page says annual billing saves 20% over monthly. The monthly rate is higher and is not used here.
- Add-ons the Pro plan lists, such as Freddy AI Copilot and extra AI Agent sessions, are charged on top and are not counted here.
- The page shows local currency to some visitors. The figure above is the US dollar price the page is served with.
- New-customer promotions, taxes, add-ons and usage charges are left out on both sides. Prices change, so check the vendor's page before you decide.
- BottleCRM's $0 is the licence to self-host. The server, the database and the time to look after them are yours to pay for, and managed hosting is priced after a call. The pricing page sets out what running it involves.
What each side lists
Not a scorecard. The left is what Freshdesk's pricing page lists for each plan; the right is what BottleCRM's own docs describe, with a link to each. Freshdesk's page has its full plan comparison.
BottleCRM, from its docs
- Leads, contacts, accounts, deals, tasks, tickets and invoices in one app, with a JSON API
- Ticket SLA targets for first response, next response and resolution, set per priority
- A knowledge base with review and approval, a customer portal and an optional public help center
- A phone app for Android and iOS on the same API
- Signed outbound webhooks
- Unlimited users, with no licence key and no seat counter
What BottleCRM does not do
Try it before you do the sums.
Put the whole team on it and there is still no per-seat line. When you would rather not run the server, that is the conversation to have with us.