Terms of Service
Two things are covered here and they are governed differently: the software, which is yours under the MIT licence, and the services, which are an agreement with us.
Transparent terms for our free, open-source CRM software and optional professional services. Built on trust and simplicity.
Welcome to BottleCRM
BottleCRM is a free, open-source Customer Relationship Management (CRM) software designed specifically for startups and small businesses. These Terms of Service ("Terms") govern your use of the BottleCRM software and any related services we provide.
1. Acceptance of Terms
By accessing, downloading, or using BottleCRM software, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our software or services.
- These terms apply to all users of BottleCRM software
- By downloading or using our software, you accept these terms
- If you disagree with any part, please do not use BottleCRM
2. Software License & Open Source
BottleCRM is distributed under the MIT License, which grants you extensive rights to use, modify, and distribute the software. You may freely download, install, customize, and self-host BottleCRM without any licensing fees or subscription charges.
MIT License Summary
Permission is hereby granted, free of charge, to any person obtaining a copy of this software...
What you can do:
- Use BottleCRM for personal or commercial purposes
- Modify and customize the source code
- Distribute copies of the original or modified software
- Self-host on your own servers or cloud infrastructure
3. Free Software Services
The BottleCRM software is provided free of charge with no warranty or guarantee. We make no representations about the software's suitability for your specific business needs. Use at your own risk.
Important Disclaimers for Free Software:
- BottleCRM is provided "as is" without warranty of any kind
- No guarantee of fitness for any particular purpose
- Users are responsible for their own data backup and security
- Community support available through GitHub and forums
4. Paid Professional Services
We offer optional paid services including hosting setup, custom development, data migration, training, and technical support. These services are governed by separate service agreements and payment terms.
Available Paid Services:
- Hosting & Deployment: Professional setup on your preferred cloud platform
- Custom Development: Tailored features and integrations for your business
- Data Migration: Import data from your existing CRM or systems
- Training & Support: Team training and ongoing technical support
Note: Paid services are subject to separate service agreements and payment terms. Contact us for pricing and availability.
5. User Responsibilities
You are responsible for your use of BottleCRM, including compliance with applicable laws, data protection regulations, and proper security practices when self-hosting the software.
Your Responsibilities Include:
- Data Protection: Comply with GDPR, CCPA, and other applicable data protection laws
- Security: Implement proper security measures when self-hosting
- Legal Compliance: Use BottleCRM in accordance with applicable laws
- Proper Use: Do not use the software for illegal or harmful activities
6. Disclaimers & Limitations
BottleCRM is provided "as is" without warranty of any kind. We shall not be liable for any damages arising from the use of our software or services, except as required by applicable law.
Limitation of Liability:
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
- We are not responsible for data loss or business interruption
- No warranty regarding software performance or reliability
- Users assume all risks associated with software use
7. Contact Information
For questions about these Terms of Service, the BottleCRM software, or our paid services, please contact us:
8. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of BottleCRM after any changes constitutes acceptance of the new terms.
For significant changes affecting paid services, we will provide reasonable notice to existing customers.
9. Governing Law
These Terms of Service are governed by and construed in accordance with applicable international open-source software laws and the MIT License under which BottleCRM is distributed. Any disputes shall be resolved through appropriate legal channels in the jurisdiction where the dispute arises.
Nothing here is a condition of using the software.
The MIT licence already granted you the software, and these terms cannot take it back. What they govern is the part where we do work for you.